Give me an example of a time when you had to think on your feet

A common interview question is, “Give me an example of a time when you had to think on your feet.” This question aims to assess your problem-solving skills, adaptability, and ability to handle unexpected situations under pressure.

Why This Question Matters

Interviewers are looking for:

• Your capacity to handle unexpected challenges effectively.
• Your ability to make quick decisions in high-pressure situations.
• How you apply your knowledge and skills in dynamic scenarios.
• Your creativity and resourcefulness in problem-solving.

Structuring Your Response: The STAR Method

The STAR method (Situation, Task, Action, Result) is an effective way to structure your response.

Situation

Describe a specific instance where you had to make a quick decision or solve a problem on the spot.

Task

Explain what your role was and what was at stake in the situation.

Action

Detail the actions you took to address the situation promptly and effectively.

Result

Conclude with the outcome of your actions, emphasizing the positive impact of your quick thinking.

Example Answers

Example 1: Handling a Client Crisis

• Situation: “In my previous role as a customer service representative, a client called in, extremely upset about a shipping error.”
• Task: “I needed to quickly resolve the issue to retain the client’s trust.”
• Action: “I assessed the situation, apologized for the error, and immediately coordinated with our logistics team to expedite a new shipment.”
• Result: “The client was satisfied with the prompt response, and we managed to maintain their business.”

Example 2: Technical Glitch During a Presentation

• Situation: “During a crucial business presentation, my laptop suddenly crashed, leaving me without my slides.”
• Task: “I had to deliver the presentation without relying on my visual aids.”
• Action: “Relying on my knowledge of the material, I continued the presentation without the slides, engaging the audience with questions and discussions.”
• Result: “The presentation was well-received, and my ability to adapt under pressure was praised by my colleagues and superiors.”

Takeaway Messages

• Demonstrate Adaptability: Highlight your ability to adjust quickly to new challenges.
• Showcase Problem-Solving Skills: Emphasize your quick decision-making and effective problem-solving abilities.
• Reflect on Learning Experiences: Discuss how these experiences have enhanced your professional skills and preparedness.

Successfully answering this question can showcase your resilience, agility, and resourcefulness, making you a valuable asset in any dynamic work environment.