Describe when you communicate with someone who didn't understand you

Introduction

“Tell me about a time when you were communicating with someone and they did not understand you. What did you do?” This interview question is aimed at assessing your communication skills and adaptability.

Why Interviewers Ask This Question

Interviewers ask this question to understand:

• How you handle communication barriers or misunderstandings.
• Your ability to adapt your communication style to be understood.
• Your problem-solving approach in ensuring effective communication.

How to Answer the Question

1. Identify a Communication Challenge: Choose an example where you faced a communication barrier and how you addressed it.
2. Use the STAR Method:
   • Situation: Describe the context of the communication challenge.
   • Task: Explain what you were trying to communicate and why it was important.
   • Action: Detail the steps you took to clarify or adapt your communication.
   • Result: Share the outcome of your efforts and any lessons learned.
3. Emphasize Adaptability and Clarity: Highlight your ability to adapt your communication style to ensure understanding.

Example Answer

“In my previous role as a project manager, I was explaining a technical aspect of our project to a non-technical stakeholder. I noticed they were having difficulty understanding the concepts. I paused and rephrased my explanation using simpler terms and analogies related to their field. I also used visual aids to illustrate the points. This approach helped them grasp the concept, and we were able to move forward with mutual understanding and agreement on the project details.”

Takeaway Messages

• Effective Communication Skills: Show your ability to communicate clearly and effectively, especially in challenging situations.
• Problem-Solving and Adaptability: Demonstrate how you adapt your approach to overcome communication barriers.
• Commitment to Understanding: Emphasize your dedication to ensuring mutual understanding in professional interactions.

This question allows you to showcase your communication prowess and your ability to navigate and resolve misunderstandings effectively.